Relationship Officer (Asset Secured – Lusaka)

Relationship Officer (Asset Secured – Lusaka) is available at Spectrum Credit Ltd in Zambia. Review the job description, requirements, closing date and application details below.

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SPECTRUM CREDIT LTD — WE ARE HIRING!  📢💼
Position: Relationship Officer (Asset Secured – Lusaka) | Spectrum Credit Ltd – There When You Need Us

Spectrum Credit Ltd is seeking an energetic, ambitious, and customer-focused Relationship Officer (Asset Secured) to join our dynamic team in Lusaka.



Key Responsibilities:

Client Relationship Management: Actively manage and nurture relationships with existing and prospective clients to ensure high engagement and loyalty.
Customer Complaints & Resolution: Promptly address, investigate, and resolve customer inquiries and complaints in a courteous, professional manner.
Customer Education on Products: Educate clients on asset-secured credit products, terms, loan features, and financial options available.
Portfolio Performance Monitoring: Closely track and monitor individual portfolio performance to maintain healthy repayment rates and low delinquency.
85% Customer Retention Target: Achieve and maintain a minimum customer retention rate of 85% through exceptional client service and follow-ups.




Qualifications & Competencies:

Diploma in a Business-Related Field (Banking & Finance, Business Administration, Marketing, or related).
Minimum 2 years’ customer service experience (experience in a microfinance or financial institution is advantageous).
Proficiency in Microsoft Office Suite (Word, Excel) & CRM platforms.
Knowledge of company credit products, lending guidelines, and operational policies.
Strong communication and interpersonal skills.




How to Apply:
Interested candidates should submit their application following the instructions below:

Attach your CV, qualifications, and a clear copy of your NRC as ONE single file.
The file name MUST follow this format: Name_Position_Location
(e.g., JohnBanda_RelationshipOfficer_Lusaka)


Send your application via email to:
📩 Email: jobs@spectrumcreditltd.com

📅 Deadline: 19th October 2026