Billing Administrator (G4)

Billing Administrator (G4) is available at Luapula Water Supply and Sanitation Company Limited in Zambia. Review the job description, requirements, closing date and application details below.

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LUAPULA WATER SUPPLY AND SANITATION COMPANY LIMITED (LpWSC) — VACANCY ANNOUNCEMENT
Commercial Water Utility Company | Position: Billing Administrator (G4) – 1 Position

Luapula Water Supply and Sanitation Company Limited (LpWSC) is looking for a qualified, analytical, and results-driven individual to fill the position of Billing Administrator (G4) based at the Head Office in Mansa.



Job Purpose:
Reporting to the Manager Commercial Services, the Billing Administrator will be responsible for planning and coordinating the administration of the company's customer billing system and database.



Main Duties & Responsibilities (Principal Accountabilities):

Prepare and distribute water and sanitation bills to customers in a timely and accurate manner.
Maintain billing cycles to ensure seamless, uninterrupted commercial billing operations.
Manage, update, and maintain customer database to ensure completeness, accuracy, and data integrity.
Perform routine data validation, data cleansing, assessing error rates, missing values, and anomalies.
Reconcile customer accounts, meter readings, meter numbers, and GIS coordinates.
Respond to and resolve customer complaints, disputed accounts, and billing queries.
Provide excellent customer service and technical support to internal and external stakeholders.
Administer and maintain the core billing software platform to ensure optimal performance.
Troubleshoot billing system issues, coordinate with IT support, and train end-users.
Supervise, manage, and conduct performance evaluations for billing subordinates.
Prepare and submit detailed periodic reports on billing operations, customer databases, revenue trends, and system performance.
Analyze billing data and provide business insights to support commercial decision-making.




Qualifications & Experience:

Grade 12 Certificate with five (5) "O" levels including English and Mathematics.
Bachelor’s Degree in Computer Science, Information Technology, or a Business-related discipline (Commerce, Accounting, Finance).
Minimum of 3 years’ relevant experience in a similar utility billing or commercial data administration role.
Member of a relevant Professional Body (ICTAZ, ZICA, etc.).
Experience in data clean-ups, utility billing databases, GIS mapping, and meter data management.
Qualifications must be verified by the Zambia Qualifications Authority (ZAQA).
Preferred Age Limit: Not older than 45 Years Next Birthday.




Key Competencies:

High analytical skills, business acumen, and exemplary work ethics.
Proficiency in ICT, advanced Microsoft Excel/Office, database querying, and digital storage platforms.
Honest, reliable, with high moral strength and attention to detail.




How to Apply:
Interested candidates should submit their application letter, CV, copies of certified academic/professional qualifications, and ZAQA verification certificates in a single PDF document, along with contact details of Three (3) traceable referees via email or hardcopy to:


Email Application: careers@lpwsc.co.zm
Postal / Physical Address:
The Managing Director
Luapula Water Supply and Sanitation Company Limited
Plot 106, Chitimukulu Road, Low Density
P. O. Box 710594, MANSA, Zambia
Closing Date: Friday, October 16, 2026

* LpWSC is an Equal Opportunity Employer.