Portfolio Officer - Collections

Portfolio Officer - Collections is available at Loanco Financial Services in Zambia. Review the job description, requirements, closing date and application details below.

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LOANCO FINANCIAL SERVICES LIMITEDJOB ADVERTISEMENTCollections Portfolio OfficerLocation: Lusaka | Reports to: Collections ManagerLoanco Financial Services Limited is a Bank of Zambia licensed non-bank deposit-taking microfinance institution specialising in payroll lending. We are expanding our Collections team as the loan book grows.The RoleThe Collections Portfolio Officer owns a defined portfolio of approximately 150 clients across all classifications (performing, partial performing and non-performing). You are responsible for every required action on your allocated clients according to the classification playbook, with clear monthly measurement of improvement on your book.Key Responsibilities• Manage an allocated portfolio of ~150 clients / ~K3 million book.• Execute the full collections playbook for each client according to classification (A, B, C / non-performing).• Perform daily/weekly contact, debit-order follow-up, PMEC queries, phone and field activity as required.• Maintain accurate system notes and prepare complete files for legal hand-over when required.• Report weekly portfolio movement to the Collections Manager.• Ensure fair-treatment standards and regulatory compliance in all interactions.Requirements• Diploma or Degree in Banking, Finance, Business Administration or a related field.• Minimum 1–2 years’ experience in collections, debt recovery or credit control, preferably in microfinance or payroll lending.• Strong negotiation, persistence and communication skills.• High integrity, attention to detail and ability to take ownership of a defined book.• Computer literate and comfortable with loan systems.RemunerationCompetitive package aligned to market (basic salary range ZMW 11,000 – 13,000 depending on experience), plus a performance bonus linked to improvement on your allocated portfolio.Send your CV and a brief cover letter to Innocent@loanco.africa with the subject line “Collections Portfolio Officer – [Your Name]” by 8 November 2026.Only shortlisted candidates will be contacted. Loanco is an equal opportunity employer.