Job overview
Portfolio Officer – Collections is available at Loanco Financial Services in Lusaka, Zambia. Review the job description, requirements, closing date and application details below.
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LOANCO FINANCIAL SERVICES LIMITED JOB ADVERTISEMENT Collections Portfolio Officer Location: Lusaka | Reports to: Collections Manager Loanco Financial Services Limited is a Bank of Zambia licensed non-bank deposit-taking microfinance institution specialising in payroll lending. We are expanding our Collections team as the loan book grows. The Role The Collections Portfolio Officer owns a defined portfolio of approximately 150 clients across all classifications (performing, partial performing and non-performing). You are responsible for every required action on your allocated clients according to the classification playbook, with clear monthly measurement of improvement on your book. Key Responsibilities • Manage an allocated portfolio of ~150 clients / ~K3 million book. • Execute the full collections playbook for each client according to classification (A, B, C / non-performing). • Perform daily/weekly contact, debit-order follow-up, PMEC queries, phone and field activity as required. • Maintain accurate system notes and prepare complete files for legal hand-over when required. • Report weekly portfolio movement to the Collections Manager. • Ensure fair-treatment standards and regulatory compliance in all interactions. Requirements • Diploma or Degree in Banking, Finance, Business Administration or a related field. • Minimum 1–2 years’ experience in collections, debt recovery or credit control, preferably in microfinance or payroll lending. • Strong negotiation, persistence and communication skills. • High integrity, attention to detail and ability to take ownership of a defined book. • Computer literate and comfortable with loan systems. Remuneration Competitive package aligned to market (basic salary range ZMW 11,000 – 13,000 depending on experience), plus a performance bonus linked to improvement on your allocated portfolio. Send your CV and a brief cover letter to Innocent@loanco.africa with the subject line “Collections Portfolio Officer – [Your Name]” by 8 November 2026. Only shortlisted candidates will be contacted. Loanco is an equal opportunity employer. Application email: innocent@loanco.africaRequirements
required action on your allocated clients according to the classification playbook, with clear monthly measurement of improvement on your book. Key Responsibilities • Manage an allocated portfolio of ~150 clients / ~K3 million book. • Execute the full collections playbook for each client according to classification (A, B, C / non-performing). • Perform daily/weekly contact, debit-order follow-up, PMEC queries, phone and field activity as required. • Maintain accurate system notes and prepare complete files for legal hand-over when required. • Report weekly portfolio movement to the Collections Manager. • Ensure fair-treatment standards and regulatory compliance in all interactions. Requirements • Diploma or Degree in Banking, Finance, Business Administration or a related field. • Minimum 1–2 years’ experience in collections, debt recovery or credit control, preferably in microfinance or payroll lending. • Strong negotiation, persistence and communication skills. • High integrity, attention to detail and ability to take ownership of a defined book. • Computer literate and comfortable with loan systems. Remuneration Competitive package aligned to market (basic salary range ZMW 11,000 – 13,000 depending on experience), plus a performance bonus linked to improvement on your allocated portfolio. Send your CV and a brief cover letter to Innocent@loanco.africa with the subject line “Collections Portfolio Officer – [Your Name]” by 8 November 2026. Only shortlisted candidates will be contacted. Loanco is an equal opportunity employer.Explore related jobs in Zambia
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